eCommerce support just got way faster and smarter

Start your day from a smart inbox that automatically groups and prioritizes incoming tickets—so your team never has to. See every sale, order, ticket and chat from all your channels—together in one place. The newest release of eDesk blows other helpdesks out of the water. It’s more than an upgrade—it’s a breakthrough.

Trustpilot: 4.5Trusted daily by 23,000+ support agents

Used by Suzuki, Superdry, HP, SimpleTire and Littlewoods

Smart Inbox New

Stay organized, without lifting a finger

eDesk’s Smart Inbox automatically groups and prioritizes all incoming tickets so your team doesn’t have to. No tags. No filters. No hands!

Learn more now

34

Product and pre-sales queries

4

SLA expiring

21

Shipping queries

6

A.I. responses are available

5

Cancellations

2

Negative feedback

4

Returns

11

Refunds

37

System messages

9

Translations

“We now start every morning calm and organized.”

“This is a game changer.”

Insights New

Stay on top of key metrics and trends

eDesk’s Insights dashboards bring every sale, order, ticket and chat—from all your channels—together in one place. See your business in real-time.

Learn more now

Introducing Product Insights

Quickly get an understanding of the relationship between your products’ sales volume and value with contact rates and the number of tickets they generate.

View product insights

Together at last!

Powerful multichannel views allow you to view, analyse and share trends across your entire business. It’s never been easier to compare performance channel by channel.

View sales and orders

“eDesk integrates so much functionality within the platform. It’s given us greater visibility of our email volume and SLA, allowing us to focus on areas where we can further improve agent productivity and efficiency.”

David Meniane

Chief Financial Officer & Chief Operating Officer, CarParts.com

Keep your finger on the pulse with the new eDesk Insights app

Quickly get an overview of your support ticket volume, query and ticket types, along with multichannel sales and feedback performance.

Download the xSellco App for Apple Download the xSellco App for Android

OMG!

Simple. Familiar. But powerfully different.

The newest release of eDesk delivers a beautifully simple-to-use interface that drives productivity and collaboration with clear workflows.

“On Monday morning, we could have a stack of two or three hundred emails. Before eDesk, this took days to clear, but with eDesk, it was empty before lunchtime. eDesk makes replying to customer queries easy. You have the tracking number, customer order and thread of old messages.”

Peter Walsh

CEO, TV Tech

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