eCommerce support just gotway faster and smarter
Start your day from a smart inbox that automaticallygroups and prioritizes incoming tickets—so your team never has to. See every sale, order, ticket and chat from all your channels—together in one place. The newest release of eDesk blows other helpdesks out of the water. It’s more than an upgrade—it’s a breakthrough.
Smart Inbox New
Stay organized, without lifting a finger
eDesk’s Smart Inbox automatically groups andprioritizes all incoming tickets so your team doesn’t have to. No tags. No filters. No hands!
Product and pre-sales queries
A.I. responses are available
“We now start every morning calm and organized.”
“This is a game changer.”
Stay on top of key metrics and trends
eDesk’s Insights dashboards bring every sale, order,ticket and chat—from all your channels—together in one place. See your business in real-time.
Introducing Product Insights
Quickly get an understanding of the relationship between your products’ sales volume and value with contact rates and the number of tickets they generate.
Together at last!
Powerful multichannel views allow you to view, analyse and share trends across your entire business. It’s never been easier to compare performance channel by channel.
“eDesk integrates so much functionality within the platform. It’s given us greater visibility of our email volume and SLA, allowing us to focus on areas where we can further improve agent productivity and efficiency.”
Chief Financial Officer & Chief Operating Officer, CarParts.com