Enable your customers to get answers without getting in touch

Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve
Free 14 day trial. No credit card required.

“When we notice repetitive questions popping up we add them to our Knowledge Base. It saves us hours of work each week, and has improved our customer experience.”

Suzy Lindley, CEO of Paula Carrol

Our Knowledge Base makes it super easy for your team to publish a library of reliable content that answers your customer queries around the clock

  • Create unlimited libraries of help content in minutes
  • Categorise and structure articles to make your Knowledge Base user-friendly
  • Easy to use and powerful document editor
  • Upload images with a single click

Search, select and send Knowledge Base articles to your customers in three clicks

  • Powerful Knowledge Base search right from within the eDesk reply box
  • Easily add a link to the article in an eDesk ticket or insert the article content into tickets
  • Single source of truth for support agents and customers
  • Create private collections for internal documents

Anyone can easily edit our mobile-responsive Knowledge Base so that it’s on-brand

  • Display your logo
  • Match your brand colors
  • Use your existing domain
  • Looks great on all devices, including mobile

Reduce your support queries by up to 30% today

Free 14 day trial. No credit card required.
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