The Ultimate Helpdesk for Aircall Customers

eDesk's seamless Aircall integration helps you respond to voice calls, emails, chat and social queries all in one power-packed Helpdesk.

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Aircall integration

#1

Manage Everything In One Dashboard

Increase Efficiency

Once you connect Aircall to eDesk, you'll be able to view current and historic calls, add notes to calls in real-time and attach customer information such as the email and order.

#2

Speed up response times 🔥

Increase Efficiency

eCommerce companies strive to provide great customer support but online sellers need to provide faster response times than ever before. To make that happen merchants must augment traditional email and chat support with voice from Aircall.

#3

First contact resolution

First contact resolution

Aircall’s cloud infrastructure means calls can be distributed evenly amongst support agents, who then access current information plus every interaction the company has previously had with the customer. This enables more productive conversations with the customer and that first contact resolution they crave.

About eDesk

Join the 5,000+ eCommerce retailers that use eDesk to supercharge their customer support.

eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.

The only purpose-built eCommerce helpdesk for online sellers

eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.

eDesk enables you to deliver superior support and resolve customers’ queries in a fraction of the time.

Deal with the increase in customer queries more efficiently

Customer concerns have increased dramatically during the COVID-19 pandemic. eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.

eDesk helps you to deal with more customer queries in much less time.

Our positive feedback tool helps you sell more

95% of shoppers will read reviews before deciding to purchase from you. Having more high quality reviews allows you to outsell your competitors. eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.

eDesk helps you get more positive reviews than ever before.

Perfect for remote teams

eDesk’s shared inbox and auto-assign features mean customer support teams working from different locations will no longer step on each other’s toes by responding to the same query.

eDesk enables you to go from ticket to resolution in a fraction of the time.

Improve team performance with better reporting

eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.

eDesk provides you with the information you need to deliver great customer support.

Respond faster than your competitors

With features such as auto-responders for weekends and busy periods, as well as auto-translation for international customers, eDesk ensures that you can respond to queries faster than your competitors. With artificial intelligence, eDesk analyses tickets and automatically creates responses for each query.

eDesk helps you to respond to queries quicker than ever before.

And even more features:

More features
  • Centralized inbox for all integrations
  • One-click invoice generator
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • Auto-translate
  • Respond faster with snippets and templates
  • Built-in autoresponder
  • Instantly respond with live chat
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